Refund policy

Last Updated
September 30, 2026

At Viewyouth, we want customers to have a straightforward return and refund experience. This Return & Refund Policy explains the return eligibility requirements, return process, refund procedures, return shipping responsibilities, and other applicable terms for purchases made through the Viewyouth website.

1. 30-Day Return Policy

Viewyouth offers a 30-day return policy.

Customers have 30 days from the date the order is received to request a return.

To be eligible for a return, the item must be:

• Unworn and unused.
• In the same condition in which it was received.
• Returned with original tags and original packaging where applicable.
• Accompanied by proof of purchase, such as the order number or purchase confirmation.

Items that do not meet these requirements may not be eligible for return.

2. How to Start a Return

To request a return, customers should contact Viewyouth at hello@viewyouth.com within the applicable 30-day return period.

Please include:

• Order number.
• Email address used to place the order.
• Reason for the return request.

After reviewing the request, Viewyouth will provide applicable return instructions, including where and how to send the package.

Customers should not send items back before receiving return authorization and return instructions from Viewyouth. Unauthorized returns may not be accepted or may experience processing delays.

3. Return Method

Returns are accepted by mail only.

Customers should follow the return instructions provided by Viewyouth customer support.

Viewyouth recommends using a trackable shipping service and retaining the shipping receipt until the return has been completed.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error by Viewyouth, such as receiving an incorrect, damaged, or defective item.

If a customer receives a defective, damaged, or incorrect item, the customer should contact Viewyouth before returning the item so that Viewyouth can review the issue and provide applicable return instructions.

5. Damaged, Defective, or Incorrect Items

Customers should inspect their orders promptly after delivery.

If an item arrives damaged, defective, or incorrect, please contact Viewyouth at hello@viewyouth.com as soon as possible.

To help Viewyouth review the request, customers may be asked to provide:

• Order number.
• Clear photographs of the product.
• Photographs of the packaging, if applicable.
• A brief description of the issue.

After reviewing the request, Viewyouth will work with the customer to determine an appropriate resolution, which may include a refund, replacement, or another suitable solution where applicable.

6. Non-Returnable Items

The following items are not eligible for return:

• Items marked as Final Sale or otherwise identified as non-returnable.
• Items that have been worn, washed, altered, damaged after delivery, or returned without original tags or original packaging where applicable may not be eligible for return.

7. Refunds

Once a returned item has been received, Viewyouth will review the return request and determine whether the return is eligible for a refund.

Viewyouth will review and process the returned item within 1–3 business days after it is received.

If a refund is approved, the refund will be issued to the original payment method used for the order.

After a refund is issued, the customer's bank, card issuer, PayPal, or other applicable payment provider may require additional processing time before the funds appear in the customer's account.

The timing of funds appearing in the customer's account may be determined by the applicable bank, card issuer, or payment provider and is outside Viewyouth's direct control.

8. Original Shipping Charges

Original shipping charges, if applicable, are generally non-refundable unless the return is due to an error by Viewyouth, such as receiving an incorrect, damaged, or defective item.

9. Restocking Fee

Viewyouth does not charge a restocking fee for eligible returns.

10. Return Address

Returns must be authorized before being sent to the return address below.

Do not send returns to any address unless instructed by Viewyouth.

Return Address
900 Holly Anne Ln, Aubrey, TX 76227, United States

Customers should follow the return instructions provided by Viewyouth before sending a return and should include the applicable order number or return authorization information with the package when instructed.

11. Contact Information

If you have questions regarding returns, refunds, damaged items, or other return-related matters, please contact Viewyouth.

Store Name
Viewyouth

Website
www.viewyouth.com

Business Address
900 Holly Anne Ln, Aubrey, TX 76227, United States

Customer Support Email
hello@viewyouth.com

Customer Support Phone
+1 605 944 8624

Customer Support Hours
Monday – Saturday: 9:00 AM – 6:00 PM CT
Sunday: Closed